Eufy 2K Floodlight Camera - White & EufyCam 2 Pro - 3 Cam Kit with HomeBase 2

Cancellation and Returns Policy
An order can be cancelled in writing within 7 working days of delivery. Please ensure items are retuned in original box(s) including original packaging, unused and in a resalable condition, including all lamps/bulbs.. A refund shall be provided less the costs of carriage/postage.

Please note if goods are being returned, then you are responsible for the return postage costs. Unwanted items must be securely packed and returned via a courier which offers a tracked service. Please also ensure that, if necessary, extra insurance is paid for to cover the value of the unwanted/returned goods. The Supplier does not take any responsibility for lost or damaged items that are returned by you.

This returns policy does not apply to goods that have been manufactured/tailor made specifically for you, e.g. specially manufactured crystal chandeliers or other specially modified electrical goods cannot be returned for a refund.

A cancellation email must be sent in writing, to us at lighting@sndelectrical.co.uk. Notification by telephone is not acceptable. On receipt of your cancellation email, a returns reference will be provided. This reference must be quoted in all calls and emails to the Supplier.

If you cancel your order after the goods have been dispatched, a refund will only be provided once your cancelled order has been returned back to us at our warehouse or at our supplier’s warehouse.

Goods that are returned to SND will be inspected for any sign of use, damage, misuse or neglect and we will refund you within 30 days for any sum that has been paid by you less the costs of carriage/postage. If there is any doubt on the condition of the goods, the Supplier reserves the right not to exchange or give a refund.

We have the right to refuse refunds for failure to meet the above criteria.

Damaged Goods & Shortages
If the goods supplied to you are damaged on delivery or if there any shortages, you should notify the Supplier in writing via e-mail: lighting@sndelectrical.co.uk within 48 hours. It is your responsibility to thoroughly check all goods for damages & shortages within 48 hours. Outside this time, no claims will be accepted and any replacements will be chargeable to you.

The Supplier will not be liable for any costs incurred due to delayed delivery, faulty goods or shortages such as electrician’s, contractor fees etc.

Faulty or damaged goods will be replaced or refunded in full in accordance with the Distance Selling Regulations of 2000.

Damaged or Broken glass does not constitute faulty goods.

Please note that all fittings that are sold complete with lamps or tubes are on the basis that the lamps and tubes are supplied free of charge and are therefore excluded from warranty or damaged on delivery replacement. Due to the very delicate nature of these products we are unable to supply replacements free of charge.

Installation
Any installation / fitting of non portable lighting purchased from SND Lighting must be carried out by a qualified electrician.

Failure to have non-portable lighting installed / fitted by a qualified electrician will invalidate your warranty and may be in breach of the current building regulations.

Warranty
All goods supplied warranted free from defects for 12 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer.

The warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier’s instructions, or any alteration or repair carried out without the Supplier’s approval.

Any goods returned for a warranty claim that are found to not be faulty or the subject of misuse, which includes incorrect installation will be returned to the customer/s at their cost.