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Yes, you can track your order using our tracking tool – just enter your order number and email address. We'll also send you tracking information by email once your order has been dispatched. For Parcel Force deliveries, you'll receive a text or email on the morning of delivery with a 1-hour time slot.

Absolutely. Please call our trade counter and speak to one of the team.

Contact us as soon as possible if your order arrives damaged. When you receive your delivery, check the package condition before signing. If there's visible damage, let us know straight away. For faulty items, you may need to repurchase while we inspect the returned item, then we'll offer a refund or replacement if it meets our returns criteria.

Yes, we stock over 30,000 genuine branded products from leading manufacturers. We're official distributors for Ring and Eufy, and we carry brands including Crabtree, Garmin, Ener-J, Dahua, Lithe Audio, Retrotouch and many more.

Yes, we do. For most orders placed before 1 pm, we aim to dispatch the same day. This applies to weekdays and not weekends.

Yes, we offer free collection from our Birmingham store at 23-25 Constitution Hill. You'll need to bring ID (passport, driving licence or work card) and sign for your collection. If someone else is collecting on your behalf, they'll need a copy of your ID too.

We deliver to UK mainland, Scottish Highlands, Northern Ireland, Isle of Wight, Isle of Man and the Channel Islands (Jersey and Guernsey). Non-mainland UK deliveries cost from £14.95 and take 2-3 working days. We don't currently deliver to the Republic of Ireland.

Yes, you can call us on 0121 236 5012 for electrical products or 0121 236 6999 for lighting. We also offer chat support between 9:30am and 5:00pm. Our team is here Monday to Friday 8am-5pm and Saturdays 8:30am-4pm.

You can cancel your order within 14 days of delivery. Email lighting@sndelectrical.co.uk (for lighting) or internet.orders@sndelectrical.co.uk (for electrical goods) with your order reference. Items must be unused, in original packaging with no damage, and returned at your own cost using a tracked courier service. We'll refund you within 30 days, minus original postage costs. Note: custom-made items like specially manufactured chandeliers can't be returned.