Free Delivery on orders over £85 (*except to
Jersey and Guernsey, Republic of Ireland)
Speedy Delivery at £8.95 ensures your order arrives in 1-3 working days. (Excluding weekends & bank holidays). (This option is not available for Eglo products)
We use Parcel Force Local and Royal Mail as our main courier services *Deliveries to non-mainland UK, the Jersey, and Guernsey will be delivered on a 2/3 day Parcel Force courier service and will be subject to a charge of a minimum of £14.95 regardless of the order total. In some cases, stock may be kept in external warehouses. If this is the case, we will inform the customer & will order this item to our store (or, in some cases, directly deliver it to you).
Please note our courier, Parcel Force, requires a signature for all deliveries; therefore, customers will need to ensure someone is present at the delivery address on the agreed delivery day. We will send confirmation of delivery the day before delivery, and Parcel Force will send time slot confirmation on the morning of delivery, provided your mobile number is present on your order.
Disclaimer:
We advise you to book a qualified electrician to fit certain items once the goods have been received, and not before this. We cannot be held responsible for any charges from electricians if goods arrive later than expected.
Speedy Delivery:
- £8.95
(dispatched within 1-3 working days)
Parcel Force UK Mainland
- Order
value under £85.00 (Standard - dispatched within 3-7 working days) = £5.95 - Order
value over £85.00 = FREE
Parcel Force UK or Royal Mail Non Mainland &
Jersey and Guernsey
UK non-mainland includes the Scottish Highlands, Northern Ireland, Isles of
Scilly, Orkney Islands, Inner Hebrides, Outer Hebrides, Isle of Man, Isle of
Wight, Channel Islands,
Jersey, and Guernsey only available on a Royal Mail Tracked
service.
SND Electrical Wholesalers Delivery Notice
SND Electrical Wholesalers will email you when your order
has been dispatched and provide an expected delivery date and the delivery
service that will be used. For Parcel Force courier services, you will receive
a text or email from Parcel Force on the morning of delivery with a predicted
1-hour time slot for delivery. This service is only available if a mobile
or email address is provided!
Upon receipt of your order, you will be asked to sign for
the goods received in good condition. If the package does not appear to be in
good condition, please advise us ASAP.
Instore Collection
At SND Electrical Wholesalers, we offer the option for
in-store collection. With in-store collection, you will be able to collect your
item without any hassle from our Birmingham store. You will be asked to bring
along your ID (passport, driving license, Identification card, or work card).
You will also need to sign a piece of paper to prove it was given to you. If
you are collecting on behalf of a friend, please bring along a copy of the ID
from your friend.
Incorrect Delivery Address Policy
Customer Responsibility for Incorrect Addresses
It is the responsibility of the customer to provide an
accurate and complete shipping address at the time of purchase. SND
Electrical/Lighting will not be held liable for any delivery issues, delays,
losses, or additional charges resulting from incorrect or incomplete address
information provided by the customer.
If an order is returned to us due to an incorrect,
incomplete, or undeliverable address entered by the customer, the customer will
be responsible for:
- Any
re-shipping or redelivery fees, - Return
shipping costs (if applicable), - Any
additional administrative or handling charges incurred.
If the order is delivered to the wrong address due to
incorrect information provided by the customer and cannot be recovered, the
customer accepts full liability for the loss. No replacement or refund will be
issued in such cases.
Customers are advised to double-check all shipping details
before confirming their order. If an error is noticed after placing the order,
the customer should contact us immediately. While we will do our best to
assist, we cannot guarantee changes can be made once the order is processed or
shipped.
Free Delivery Terms
Free delivery is available on orders over £85. If you qualify for free delivery and then cancel or return items after placing your order, causing the total order value to fall below £85, standard delivery charges will apply and may be deducted from your refund or added to the remaining balance.
My parcel is being returned to sender
Parcels can be returned to the sender for multiple reasons including incorrect shipping address, undeliverable location or damaged parcel. Usually a delivery is attempted up to three times, and if it's still not delivered, it will be returned to sender.
In any case, when a parcel is returned to sender, we would need to wait for the items to be returned to us, so that we can reschedule. A rescheduled delivery would incur an additional charge of the same price you paid for shipping on the original order.
