Cancellation and Returns Policy
An order can be cancelled in writing within 7 working days of ordering & 7 days of DELIVERY. This MUST be cancelled in writing & sent to to us at email@example.com for lighting orders or firstname.lastname@example.org for electrical goods.
Please ensure items are returned in original box(s) including original packaging, unused and in a resalable condition, including all lamps/bulbs.A refund shall be provided less the costs of carriage/postage.
Please note if goods are being returned, then you are responsible for the return postage costs. The return must be confirmed within 14 days of receiving your item. Unwanted items must be securely packed (in original packaging, with no writing & rips on the box) and returned via a courier which offers a tracked service. Please also ensure that, if necessary, extra insurance is paid for to cover the value of the unwanted/returned goods. The Supplier does not take any responsibility for lost or damaged items that are returned by you.
This returns policy does not apply to goods that have been manufactured/tailor made specifically for you, e.g. specially manufactured crystal chandeliers or other specially modified electrical goods cannot be returned for a refund.
A cancellation email must be sent in writing, to us at email@example.com for lighting orders or firstname.lastname@example.org for electrical goods, within 14 days of recieving your item. Notification by telephone is not acceptable! On receipt of your cancellation email, a returns reference will be provided. This reference must be quoted in all calls and emails to the Supplier.
If you cancel your order after the goods have been dispatched, a refund will only be provided once your cancelled order has been returned back to us at our warehouse or at our supplier’s warehouse.
Goods that are returned to SND will be inspected for any sign of use, damage, misuse or neglect and we will refund you within 30 days for any sum that has been paid by you less the costs of carriage/postage. If there is any doubt on the condition of the goods, the Supplier reserves the right not to exchange or give a refund.
In the case of a faulty item you may be asked to repurchase the item as we do not accept advanced returns.
Once received back we will check the item & can offer a refund/replacement once recieved.
We have the right to refuse refunds for failure to meet the above criteria.