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For technical queries please ring 0121 236 5012
For technical queries please ring 0121 236 5012

Returns & Refunds Policy

Cancellation and Returns Policy

An order can be cancelled in writing within 14 days of receiving your delivery.

A cancellation email must be sent in writing, to us at for lighting orders or for electrical goods. Notification by telephone is not acceptable. Your order reference must be quoted in all calls and emails to the Supplier.

Please ensure items are returned in original box(s) including original packaging, unused and in a resalable condition, including all lamps/bulbs if supplied. A refund shall be provided less the costs of any carriage/postage charge.

Please note if goods are being returned, then you are responsible for the return postage costs. The return must be confirmed within 14 days of receiving your item(s). Unwanted items must be securely packed (in original packaging, with no writing & rips on the box) and returned via a courier which offers a tracked service. Please also ensure that, if necessary, extra insurance is paid for to cover the value of the unwanted/returned goods. The Supplier does not take any responsibility for lost or damaged items that are returned by you.  

This returns policy does not apply to goods that have been manufactured/tailor made specifically for you, e.g. specially manufactured crystal chandeliers or other specially modified electrical goods cannot be returned for a refund.

If you cancel your order after the goods have been dispatched, a refund will only be provided once your cancelled order has been returned back to us at our warehouse or at our supplier’s warehouse.

Goods that are returned to SND will be inspected for any sign of use, damage, misuse or neglect and we will refund you within 30 days for any sum that has been paid by you less the costs of carriage/postage. If there is any doubt on the condition of the goods, the Supplier reserves the right not to exchange or give a refund.

In the case of a faulty item you may be asked to repurchase the item as we do not accept advanced returns. 

Once received back we will check the item & can offer a refund/replacement if the returned item(s) meet the above criteria.

We have the right to refuse refunds for failure to meet the above criteria.

Please ensure your order number is marked on the outside of the box so that your return is easily identifiable. 

Our returns address is: 


23-25 Constitution Hill,


B19 3LG 

Please contact us before sending us a return.