Excellent Customer Service!
"I ordered 2 pendant lights from SND online which was easy. However the DPD delivery company created confusion as they did not collect my parcel from SND when they should have. I received an alarming text that said my order had been cancelled by SND!I called to speak to someone at SND who could help me and was put through to Lauren who immediately impressed me by knowing who I was when I explained the content of the text. DPD then created more confusion by not delivering the parcel when they said they would so I contacted Lauren again. The parcel arrived 24 hours late, but the pendant lights were received safely. Throughout the process Lauren exhibited very high standards of professionalism and showed a genuine concern for my delayed delivery. This is was not a problem created by SND so I could have easily have been directed back to DPD. However Lauren took ownership of the problem as indeed all suppliers should for an "end to end" service and kept me fully informed of progress. She is made of the "right stuff" and is A team material - many thanks Lauren for excellent customer service!"