Enter your order number for reference. Shopify will securely verify the order after you sign in.
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Return approved
Your return has been accepted
Your return request has been approved. Use the information below to complete the return.
If you opened this page from the approval email, the order number should already be filled in.
POSTAGE REQUIRED · THIS IS NOT A PREPAID RETURN LABEL
SND has not charged a return shipping fee, but the SND address label below does not pay for postage. Please purchase tracked return postage and keep your receipt and tracking details.
YOUR CARRIER RETURN LABEL WAS PROVIDED BY EMAIL
Use the Royal Mail or carrier return label supplied in your Shopify return email. Do not use the SND non-prepaid address label for this return.
Returns are reviewed before anything is sent back.
Click the button below to open your secure Shopify customer account.
Sign in using the email address used for your order, open the relevant
order, and submit the return request. Our team will review it before
you send the item.
What happens next?
Your request is attached directly to the order in Shopify.
Our returns team reviews the request.
If approved, Shopify emails you with the return instructions.
If a prepaid return label is provided, it will be included with the approved return communication.
If no prepaid label is supplied, please follow the postage instructions provided by our team.
You may be asked to sign in using a one-time verification code sent to your email address.
Change of Mind Return
Please request the return within 14 days, subject to your statutory rights and our return policy.
We’re sorry to hear that you’d like to return your order. Please follow the process below.
Do not send the item back before the return request has been reviewed.
Click Request return in Shopify, sign in, open the relevant order and submit the return request.
Keep the item unused, complete and in a resalable condition with all accessories and retail packaging.
For an approved change-of-mind return, you are normally responsible for tracked return postage unless we tell you otherwise.
Keep your proof of postage and tracking details until the return has been completed.
Do not write on or attach labels directly to the product or retail packaging. Use an outer cardboard box or suitable mailing bag.
Returned goods will be inspected before any eligible refund is processed.
Replacement Request
Please request the replacement through Shopify before returning the item.
Please submit a return request first so our team can review the replacement required.
Click Request return in Shopify, sign in and open the relevant order.
Submit a return request for the item and use the Shopify note field to tell us which replacement you require.
Do not send the item until the request has been reviewed.
For a non-faulty replacement, you are normally responsible for tracked return postage and any applicable redelivery cost unless we tell you otherwise.
Return the item unused, complete and in a resalable condition with all accessories and retail packaging.
Do not attach labels directly to the product or retail packaging. Use suitable outer packaging.
Shopify self-serve returns do not create an exchange automatically. Our team can add the replacement item when reviewing your request. Replacement products are subject to availability.
Faulty Item Return
Please submit a return request and wait for approval before returning a faulty item.
We’re sorry that your item appears to be faulty. Please register the issue through your Shopify order first.
Click Request return in Shopify, sign in and open the relevant order.
Submit the return request for the faulty product and provide the available fault details.
Keep the item, accessories and packaging together while we review the request.
Do not pay for return postage or send the item until our team confirms the return method.
If additional photos, videos or troubleshooting information are needed, our team will contact you.
Do not attach labels directly to the product or retail packaging.
This process does not affect your statutory rights.
Wrong Item Received
Please submit the return request and wait for our instructions before sending an incorrectly supplied item back.
We’re sorry that you received the wrong item. Please register the issue against your Shopify order.
Click Request return in Shopify, sign in and open the relevant order.
Submit the return request for the incorrectly supplied item.
Keep the item unused and retain all accessories and packaging.
Do not send the parcel until our team confirms the return method.
If photos of the product label, barcode or packaging are required, our team will contact you.
Do not attach labels directly to the product or retail packaging.
We appreciate your patience and apologise for the inconvenience.
Important: Keep any proof of postage and tracking details until your return has been completed.
Refunds are issued to the original payment method where applicable. Your bank or payment provider may take a few working days to display a completed refund.
Thank you for your co-operation. As a family-run business celebrating 44 years, we truly value your custom.
