Postage requiredThis is an address label only. You must purchase tracked return postage before sending the parcel.
Email return request
Tell us about the return
Complete the form below. Your order number and selected return reason will be included automatically.
Change of Mind Return
Please return the item within 14 days of notifying us that you wish to cancel.
We’re sorry to hear that you’d like to return your order. Please follow the instructions below so we can identify and process your parcel correctly.
Return the item unused, complete and in a resalable condition, with all accessories and product packaging.
Send the parcel using a tracked delivery service and keep your postage receipt and tracking details.
You will be responsible for the return postage cost for a change-of-mind return.
Place a copy of your invoice, or a note showing your order number, inside the parcel. Clearly state whether you require a refund or replacement.
Do not write on or attach labels directly to the product or its retail packaging. Place it inside an outer cardboard box or suitable mailing bag.
Returned goods will be inspected for signs of use, damage, misuse or neglect. Any eligible refund will be sent to the original payment method after the return has been checked.
Replacement Request
Please tell us which replacement you require and return the item within 14 days of receiving these instructions.
We’re sorry that the item was not right for you. Please use the steps below when returning it for replacement.
Confirm the product, size, colour or model you would like as the replacement.
Return the item unused, complete and in a resalable condition, with all accessories and product packaging.
Use tracked shipping and keep your postage receipt and tracking details.
For a non-faulty replacement request, you will be responsible for the return postage cost and any applicable redelivery charge.
Place a copy of your invoice, or a note showing your order number and requested replacement, inside the parcel.
Do not attach labels directly to the product or retail packaging. Use an outer cardboard box or suitable mailing bag.
Replacement items are subject to availability. If the requested item is unavailable, our team will contact you to discuss another option or a refund.
Faulty Item Return
Contact us before sending the item. Please do not pay for return postage until our team confirms the return method.
We’re sorry that your item appears to be faulty. Please email us first so our team can review the issue and provide the correct return instructions.
Send your order number, a clear description of the fault, and photos or a short video showing the problem where possible.
Keep the item, accessories and packaging together while we assess your request.
We will confirm whether troubleshooting, a repair, a replacement or a return is the appropriate next step.
If the item needs to be returned, we will confirm a prepaid return method or how reasonable return postage costs will be handled.
When authorised, include a copy of your invoice or a note showing your order number and the reported fault inside the parcel.
Do not attach labels directly to the product or retail packaging. Use an outer cardboard box or suitable mailing bag.
Once received, the item will be inspected. This process does not affect your statutory rights.
Wrong Item Received
Contact us before returning the parcel. We will arrange the appropriate return method for an incorrectly supplied item.
We’re sorry that you received the wrong item. Please email us so we can correct the order as quickly as possible.
Send your order number and a clear photo of the item received, including the product label or barcode.
Keep the item unused and retain all accessories and packaging.
Do not send the parcel until our team confirms the return method.
We will arrange a prepaid return or collection and confirm whether the correct item will be dispatched or a refund provided.
When returning the parcel, include a copy of your invoice or a note showing your order number.
Do not attach labels directly to the product or retail packaging. Use an outer cardboard box or suitable mailing bag.
We appreciate your patience and apologise for the inconvenience.
Important: Keep your proof of postage and tracking details until your return has been completed.
Refunds are issued to the original payment method. After a refund is initiated, your bank or payment provider may take a few working days to display it.
Thank you for your co-operation. As a family-run business celebrating 44 years, we truly value your custom.
